Wednesday, December 4, 2019 8:45 am - 12:00 pm

This class is offered live, either in person or online via an interactive stream from your computer. 

Our interactive stream will allow you to remotely take part in the real-time presentation and discussion. If you opt to join us online through our interactive stream, we will send you an email invite link afer you register with further instructions. Reliable internet connection and a computer with a microphone is required.

Class Description

This class presents a neurobiological framework for understanding the nature of upset encounters and discusses common mistakes that people make in attempting to diffuse them. The intervention begins with “checking oneself” and establishing good control of one’s nonverbals, including pace and tone of voice. From there, the class examines and practices some verbal responses, that effectively in de-escalate while avoid being confrontational.


Can I get CEUs for this class

Yes, People Incorporated is an accredited provider of CEUs with the MN Board of Social Work. For other licenses, check or with your licensing board.

How do I contact the organizer with any questions

What is the refund policy

Refunds are available if registration is cancelled at least 24 hours before the training session start time.

The name on the registration doesn't match the attendee. Is that okay

Yes. If you registered someone else for this training, please forward them the relevant information.


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